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Ordering

All our Teas are packed upon order to ensure we serve you with the freshest Teas. We have tied up with the top courier partners to make sure your order reaches you before or in our committed time.

All orders placed before 12 Noon will be shipped the same day. Orders received after this time generally shipped the next business day.

  • How do I know my order has been confirmed?
  • Once your order has been logged and the payment has been authorized by your bank, you should receive a receipt via email, confirming your order. Additionally, you can head over to Account page, click orders and see all your orders
  • How do I cancel my order?
  • We’re sorry to hear you want to cancel. To cancel your order, please send us an email to help@australianteaco.com with your order details and we’ll cancel it promptly. Please note that we do not accept cancellations once the teas have been dispatched from our fulfillment center.
  • How do I make changes to my order?
  • To change your order, fill out the form on this page  OR send us an email to help@australianteaco.com along with your 9 digit transaction id, we’ll contact you as soon as we can. However, please note that we would not be able to modify the order, once the teas have been dispatched from our fulfillment center.

Delivery

  • We offer international shipping and have accounts with leading freight carriers and reputable courier companies.
  • Progress of the delivery can be tracked on the carrier’s website.
  • You should expect your delivery in 5-10 business days of ordering.
  • Shipping charges: Enjoy free international delivery for all online purchases over $120.00. Orders below $120.00, are charged $30.00 for shipping.

Tracking

  • Once dispatched you will be notified by email and a tracking number will be supplied.
  • Progress of the delivery can be tracked on the carrier’s website.
  • You should expect your delivery in 5-10 business days of ordering.

Note:

(1) The shipping time mentioned above refers to the estimated time of business days that the shipment will take after an order has been shipped.(2) Business days do not include Saturday/Sunday and any public holidays.(3) These estimates are based on normal circumstances and are not a guarantee of delivery times.
(4) We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, customs issues, and any other event beyond our direct control.
(5) Expedited shipping can not be used for PO Box addresses

Estimated taxes: Goods and Services Tax (GST) may apply.