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Returns & Refunds

 

IF YOU’RE NOT HAPPY, WE’RE NOT HAPPY!
We want you to be completely satisfied. However, if you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.

NOTE: 

For the item if you need return, please contact customer service before. ATC will not be responsible for returned item(s) without notifying us in advance.

If you find yourself in this situation, please do not hesitate to contact us to submit your claim.

In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method. There is no refund or exchange on sale items. Please ensure that you have your order number.

Please note, if you wish to receive a refund for items purchased online we do not cover the cost to return these items to us.

You will receive a confirmation email once your refund has been arranged. Once processed, you will receive your refund within 3 – 5 business days.

 

If you feel that your return falls outside of our policy, we encourage you to contact us at help@australianteaco.com to confirm if your return can be accepted.  Remember it’s our aim to keep our customers happy, so please feel free to contact us and we will work hard to resolve any issues.

For further information regarding shipping and cancellation policies, you can also email us at help@australianteaco.com and we’ll be glad to assist you with your order.