Thank you for choosing Australian Tea Company (India).

 

If you have any concerns or are not satisfied with your order, please contact us at support@australianteaco.com and our Customer Experience agents will be pleased to assist you promptly.

Cancellations

All cancellation requests must be initiated within 24 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it cannot be cancelled as our service partners charge us as soon as the pick up is completed.

Replacements

In case the sealing tape on the parcel is found to be tampered with, kindly refrain from accepting it.

A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below mentioned cases:

• Damaged/Incorrect Product Received
• Item missing from order
• Expired Product Received

In all of the above cases, please attach an image of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable.

Returns

We do not accept returns on any products because F&B products lose freshness over the course of the return process.

Conditions under which replacement/cancellation requests will not be accepted –

• The replacement request is generated after 5 days from the date of delivery.
• The damaged/ missing product is reported after 5 days from the date of delivery.
• The cancellation request is generated after 4 hours of placing the order or before your order has been shipped, whichever happens first.
• Wrong product was ordered by the customer.