After sourcing our teas directly from plantations within hours of harvest, we bring them to our state-of-the-art tea processing facility. The teas then go through rigorous rounds of cleaning, sorting, quality testing to remove any impurities/dust/foreign particles. Teas then pass through a final 10+ quality checkpoints for leaf size, aroma, liquor, flavors etc. They are then vacuum-packaged in opaque aluminum-lined bags using sophisticated machinery. These vacuum-bags are then stored in a dehumidified, temperature-controlled warehouse which ensures that the teas remain garden-fresh and maintain their character. Upon receiving a consumer’s order, we further pack the required quantity of tea in smaller vacuum-sealed packs which are boxed in the retail boxes and then sent over to our own delivery centers located in various parts of the world.

All Teas of Australian Tea Company have a shelf-life of 3 years from the Date of Harvest. The ‘Date of Expiry’ are mentioned on the bottom of all our boxes.

As of now, we are completely an online store. You can choose and purchase any product from the wide variety available on our website.

We ship our products using various post services. All orders above ₹499 are eligible for Free Shipping. For any order below ₹499, an additional charge of ₹50 is levied as a shipping charge, for all states.

You can track your shipment by heading to our dedicated Tracking page. Simply enter your ‘Tracking Number’ into the box and you can track your order.

Yes, we do ship outside India/Australia. For shipping outside India, please visit our global website at www.australianteaco.com

Yes you can cancel your order. Simply write to us at support@australianteaco.com

Yes. We can help you with a partial cancellation. Please write to us at support@australianteaco.com

Yes, all our teas are naturally Gluten-free.

Tea should always be stored in a cool and dark place. All our loose-leaf teas come with a separate re-sealable, vacuum bag which you can use to store your tea in. Since oxygen, moisture, and any sort of strong smells/aroma can adversely affect the quality of tea, make sure to store it in an air-tight container/Vacuum-tight bag in order to protect the tea from any exposure to light, extreme temperature, or humidity.

We accept payments through PAYPAL, UPI, credit/debit cards of VISA, MASTERCARD, MAESTRO, RUPAY, and AMEX Credit cards.

All our premium blends are made of a variety of garden-fresh, superior quality teas from their native region. We only procure these teas during their respective harvest seasons, which differ according to the tea type, origin, season etc. Procuring these teas during their specific harvest periods means that we get their PRIME flavor, character, and freshness.

A 100 gram pack of our loose-leaf can yield approximately 35-40 cups of tea.

At Australian Tea Company, we value and uphold the privacy and security of our consumers at the highest standards. All information collected is protected against any unauthorized access and release. All transactions on the Australian Tea Company Website are protected with a robust 128-bit encryption technology to protect your card information and transmit it through a secure pathway. All card payments are processed through reputed, secure, and trusted partners like PayPal, 2Checkout, and PayU.

Tea should never be reheated. If you prepare tea and then forget about it, it is better to put it in the fridge or add a cube of ice to it, to chill it completely. However, if your tea has been sitting for several hours, it is better just to pour it out and prepare a fresh batch, especially if this is green tea or white tea.